Cynthia Chungu
About Candidate
A determined and integrity driven Sustainable energy graduate from the Malawi University of Science and Technology. Possesses a unique blend of technical expertise in power systems and practical experience in the energy sector through tenure at ESCOM. Combined with strong customer service and data analysis skills, l am well equipped to contribute openly be it in energy management and any other with minimal supervision.
Location
Work & Experience
Serve as the primary point of contact with clients , resolving,inquiries and complaints efficiently to ensure high levels of customer satisfaction. Promote and sell products to customers while accurately handling cash transactions and reconciling daily balances. Train and mentor new recruits on standard operating procedures (SOPs), ensuring adherence to quality standards and diversity in service delivery. Complete administrative duties and regulatory reporting as requested by supervisors, ensuring strict adherence to internal controls.
Conducted analysis on power systems integrating renewable energy sources, contributing to the optimization of energy generation. Executed maintenance practices for substations, including the installation of poles, replacement of broken insulators, and clearing of vaults to ensure system reliability. Configured and verified fault data from various locations using Excel; submitted critical reports to the transmission and distribution departments to track clearance rates.Conducted patrol checklists to identify infrastructure defects, ensuring adherence to safety standards in substation maintenance.
Conducted field surveys and collected comprehensive quantitative and qualitative data from various households. Analyzed field data and presented detailed written reports, identifying key trends and insights to aid project decision-making.
