E-commerce UX Researcher Job Vacancy in Mzuzu, Malawi – Digital Commerce

E-commerce Manager
Mzuzu
July 27, 2026
Full Time
Apply Now

Job Description

Position: E-commerce UX Researcher

Company: Jumia Malawi

Location: Mzuzu, Malawi

Experience: 3-5 years

Education: Bachelor’s Degree in Human-Computer Interaction, Psychology, or Computer Science

Employment Type: Full-time

Industry: Digital Commerce

Department: Product Design & User Experience

Salary: 850,000 SSP – 1,200,000 SSP

Vacancies: 1

Company Overview

Jumia Malawi is a leading force in the African digital economy, dedicated to revolutionizing the way people shop and receive goods across the continent. As a major player in the e-commerce sector, we focus on bridging the gap between local vendors and a vast consumer base through cutting-edge technology and seamless logistics. Our mission is to empower small and medium-sized enterprises by providing them with a robust digital platform to reach new markets. We pride ourselves on innovation, customer-centricity, and creating a seamless shopping experience that adapts to the unique needs of the African consumer. By joining our team, you become part of a pan-African success story that is driving digital inclusion and economic growth through every transaction.

Job Overview

We are seeking a highly analytical and empathetic E-commerce UX Researcher to join our growing digital team in Mzuzu. This role is critical to our mission of optimizing the user journey on our platform. You will be responsible for understanding user behaviors, pain points, and motivations through various qualitative and quantitative research methods. Your insights will directly influence the design and functionality of our mobile app and website, ensuring that every interaction is intuitive and efficient. This is a premier career opportunity in Malawi for someone passionate about human-centered design and data-driven decision-making. For more information on our mission, visit https://malawijobsearch.com.

Key Responsibilities

  • Conduct usability testing sessions with diverse user groups to identify friction points in the checkout and browsing processes.
  • Design and execute qualitative research studies, including user interviews, field studies, and diary studies.
  • Analyze quantitative data from heatmaps, clickstream data, and A/B testing results to validate design hypotheses.
  • Collaborate closely with Product Managers and UI Designers to translate research findings into actionable design requirements.
  • Develop user personas and journey maps that represent the diverse demographic of our Malawian customer base.
  • Present research insights to stakeholders through compelling storytelling and data visualization.

Required Skills

  • Proficiency in qualitative research methodologies such as contextual inquiry and semi-structured interviewing.
  • Strong ability to interpret complex datasets and translate them into user-centric design solutions.
  • Expertise in using research tools such as Hotjar, Google Analytics, or UserTesting.com.
  • Excellent communication skills to present findings to non-technical stakeholders.
  • A deep understanding of mobile-first design principles and e-commerce user flows.

Education

A minimum of a Bachelor’s degree in Human-Computer Interaction (HCI), Cognitive Psychology, Anthropology, Information Technology, or a related field is required. Advanced degrees or specialized certifications in User Experience Research are highly preferred.

Experience

Candidates must possess 3 to 5 years of professional experience in UX research, specifically within a digital product or e-commerce environment. Proven experience in managing end-to-end research projects from planning to reporting is essential. We are looking for individuals who have demonstrated an ability to influence product roadmaps through evidence-based insights. For more global career insights, check https://algeriajobsearch.com/.

Salary

The monthly salary for this position ranges from 850,000 SSP to 1,200,000 SSP, depending on the candidate’s experience and technical expertise. This is a competitive package designed to attract top-tier talent in the region.

Benefits

  • Comprehensive health insurance coverage for the employee and immediate family.
  • Performance-based annual bonuses and incentives.
  • Flexible working hours to support work-life balance.
  • Subsidized meal programs and modern office amenities.
  • Opportunities for international training and professional development.

Training

  • Access to premium UX research certification programs.
  • Internal workshops on advanced data analytics and behavioral psychology.
  • Mentorship programs with senior product leaders.

Working Environment

Our Mzuzu office offers a vibrant, collaborative, and high-energy environment. We foster a culture of continuous learning and psychological safety, where every idea is valued. You will work in a cross-functional team alongside engineers, designers, and marketers to solve complex problems. We believe in a hybrid work model that allows for both focused individual work and collaborative team sessions. If you are looking for employment in Malawi that challenges your intellect and rewards your creativity, this is the place for you. Explore more opportunities at https://sudanjobsearch.com/job-vacancy-in-sudan/.

Application Process

Interested candidates should submit their CV and a portfolio showcasing their research methodology and impact through our official recruitment portal. Please ensure your portfolio includes case studies that demonstrate how your research influenced a specific product feature or business outcome. We are hiring in Malawi and look forward to reviewing your application.

Equal Opportunity Statement

Jumia Malawi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.

Related Jobs