Senior E-commerce Operations Manager Job Vacancy in Lilongwe, Malawi – Retail & Digital Commerce
Job Description
Position: Senior E-commerce Operations Manager
Company: Amazon Malawi
Location: Lilongwe, Malawi
Experience: 7+ years
Education: Master’s Degree
Employment Type: Full-time
Industry: Retail & Digital Commerce
Department: Operations & Logistics
Salary: 2,500,000 SSP – 4,500,000 SSP
Vacancies: 1
Company Overview
Amazon is a global leader in technology and e-commerce, dedicated to being Earth’s most customer-centric company. In Malawi, we are expanding our digital footprint to revolutionize how consumers interact with retail services. As part of our mission to provide seamless shopping experiences, our Lilongwe hub serves as a critical node for regional distribution and digital innovation. We are looking for visionary leaders to join our growing team and help shape the future of digital trade across Africa. This is a premier opportunity for those seeking high-impact career opportunities in Malawi within a world-class corporate environment.
Our local operations focus on integrating advanced logistics with intuitive digital interfaces. We believe in fostering a culture of innovation, diversity, and relentless customer obsession. By joining Amazon, you are not just taking a job; you are joining a global movement to redefine commerce through technology. We offer a dynamic workspace where your ideas can scale to millions of users. For more information on our global mission, visit https://malawijobsearch.com.
Job Overview
The Senior E-commerce Operations Manager will be responsible for overseeing the end-to-end digital marketplace operations within the Malawi region. This role is pivotal in ensuring that our online platform remains efficient, scalable, and highly responsive to customer needs. You will manage complex supply chain workflows, optimize digital storefront performance, and lead a multidisciplinary team of specialists to achieve operational excellence. This position requires a unique blend of strategic foresight and hands-on operational management to navigate the complexities of the local and regional digital markets.
As we continue hiring in Malawi, this role will act as a bridge between our global technology standards and local market realities. You will analyze consumer behavior data to drive inventory decisions and optimize last-mile delivery strategies. This is a high-visibility role that directly impacts our ability to scale operations across the continent. Explore more diverse roles at https://sierraleonejobsearch.com/.
Key Responsibilities
- Develop and execute strategic operational plans to increase marketplace efficiency and customer satisfaction.
- Oversee vendor management and ensure high standards of product quality and availability on the platform.
- Analyze complex datasets to identify bottlenecks in the digital fulfillment process and implement corrective actions.
- Lead and mentor a team of operations specialists, fostering a culture of continuous improvement and accountability.
- Collaborate with the technology team to implement new features and optimize the user interface for local users.
- Manage regional budgets and optimize operational expenditures to ensure maximum ROI.
Required Skills
- Advanced proficiency in data analytics and business intelligence tools (e.g., Tableau, SQL).
- Exceptional leadership and team management capabilities in a fast-paced environment.
- Deep understanding of e-commerce ecosystems, including payment gateways and digital marketing.
- Strong project management skills with experience in implementing large-scale operational changes.
- Excellent communication skills in English and local languages to coordinate with diverse stakeholders.
Education
A Master’s Degree in Business Administration (MBA), Supply Chain Management, Information Technology, or a related field is required. A Bachelor’s degree with significant relevant experience may be considered in exceptional cases.
Experience
A minimum of 7 years of experience in e-commerce operations, digital retail, or complex supply chain management is essential. Proven track record of managing large-scale operations and leading high-performing teams is mandatory. Experience in the African digital market is highly advantageous.
Salary
The monthly salary for this position ranges from 2,500,000 SSP to 4,500,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent for employment in Malawi.
Benefits
- Comprehensive health and wellness insurance package.
- Performance-based annual bonuses and equity options.
- Flexible working arrangements and remote work options.
- Generous paid time off and parental leave.
Training
- Continuous professional development through Amazon’s global learning platforms.
- Leadership development programs for senior management.
- Specialized technical training in advanced logistics and data science.
Working Environment
The working environment is fast-paced, innovative, and highly collaborative. You will work in a modern office setting in Lilongwe, with significant opportunities for remote work and international travel. We prioritize a culture of safety, inclusion, and high performance. For more job vacancy in Malawi opportunities, check https://gambiajobsearch.com/job-vacancy-gambia/.
Application Process
Interested candidates should submit their CV and a cover letter detailing their relevant experience through our official careers portal. Shortlisted candidates will undergo a multi-stage interview process, including technical assessments and behavioral interviews.
Equal Opportunity Statement
Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.
