E-commerce Operations Manager Job Vacancy in Phalombe, Malawi – E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia Malawi

Location: Phalombe, Malawi

Experience: 5+ years in e-commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: E-commerce

Department: Operations

Salary: SSP 1,200,000 – SSP 1,800,000 per annum

Vacancies:1

Company Overview

Jumia Malawi is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion, groceries, and household essentials. As part of the larger Jumia Group, which operates across Africa, the Malawi branch leverages cutting‑edge technology, robust logistics networks, and localized customer service to deliver a seamless shopping experience. The company is committed to fostering digital inclusion, supporting local sellers, and driving economic growth in Malawi. With a strong focus on innovation, data‑driven decision making, and sustainable practices, Jumia Malawi offers a dynamic environment for professionals seeking to shape the future of e‑commerce in the region. This role contributes directly to the company’s mission of making online shopping accessible, reliable, and affordable for all Malawians, while also creating new career opportunities and supporting the broader digital ecosystem.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end operational strategy for Jumia Malawi’s online platform. Reporting to the Country Head of Operations, the manager will oversee order fulfillment, inventory management, last‑mile delivery, and customer service excellence. The role requires a strategic thinker with strong analytical skills, capable of optimizing processes, managing cross‑functional teams, and ensuring that service level agreements are consistently met. The manager will collaborate closely with technology, marketing, finance, and vendor partners to drive growth, improve efficiency, and enhance the overall customer journey. This position is pivotal in scaling Jumia’s operations to meet increasing demand while maintaining high standards of quality and reliability.

Key Responsibilities

• Develop and implement operational policies and SOPs that align with Jumia’s global standards and local market needs.
• Manage the order lifecycle from receipt to delivery, ensuring on‑time fulfillment and accurate inventory tracking.
• Lead a team of warehouse supervisors, logistics coordinators, and customer support agents, fostering a culture of accountability and continuous improvement.
• Analyze performance metrics, identify bottlenecks, and introduce process enhancements to reduce order cycle time and operational costs.
• Coordinate with third‑party logistics providers and local courier services to optimize last‑mile delivery routes and improve delivery success rates.
• Oversee vendor onboarding, product listing quality, and inventory replenishment strategies to maintain optimal stock levels.
• Implement and monitor key performance indicators (KPIs) such as order accuracy, delivery time, return rate, and customer satisfaction scores.
• Collaborate with the technology team to integrate automation tools, warehouse management systems, and data analytics platforms.
• Prepare regular operational reports for senior leadership, highlighting achievements, challenges, and strategic recommendations.
• Ensure compliance with local regulations, health and safety standards, and Jumia’s internal audit requirements.

Required Skills

• Strong leadership and people‑management abilities with a track record of building high‑performing teams.
• Excellent analytical and problem‑solving skills, proficient in data‑driven decision making.
• Deep understanding of e‑commerce supply chain, warehousing, and logistics operations.
• Proficiency with ERP/WMS systems and advanced Excel or data visualization tools.
• Effective communication and stakeholder management across multiple departments.
• Ability to thrive in a fast‑paced, results‑oriented environment.
• Knowledge of the Malawian retail market and consumer behavior trends.

Education

The successful candidate must hold a Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline. Advanced certifications such as APICS CPIM, PMP, or equivalent are advantageous but not mandatory.

Experience

Minimum of five (5) years of progressive experience in e‑commerce operations, preferably within a fast‑growing online marketplace or retail environment. Prior experience managing cross‑functional teams and leading large‑scale operational projects is essential.

Salary

The compensation package ranges from SSP 1,200,000 to SSP 1,800,000 per annum, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Professional development allowance for certifications and training.
• Employee discount on Jumia marketplace purchases.
• Flexible working hours and remote work options where applicable.

Training

• Onboarding program covering Jumia’s technology stack, operational processes, and company culture.
• Continuous learning workshops on data analytics, supply chain optimization, and leadership.
• Mentorship opportunities with senior executives across the Jumia Group.

Working Environment

Jumia Malawi offers a collaborative, inclusive, and innovative workplace where ideas are encouraged and results are celebrated. The office is located in the heart of Phalombe’s commercial district, featuring modern facilities, open‑plan workspaces, and a dedicated break area. Employees benefit from a supportive culture that values diversity, work‑life balance, and community engagement.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our main website. For detailed information about the role and the company, please visit https://malawijobsearch.com. Additional resources about regional e‑commerce trends can be found at https://www.sierraleonejobsearch.com/. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Jumia Malawi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.