E-commerce Marketplace Manager Job Vacancy in Mzuzu, Malawi – Retail & Digital Commerce

Job Description

Position: E-commerce Marketplace Manager

Company: Jumia Malawi

Location: Mzuzu, Malawi

Experience: 5 years

Education: Bachelor’s Degree in Business Administration, Marketing, or related field

Employment Type: Full-time

Industry: Retail & Digital Commerce

Department: Operations & Sales

Salary: SSP 850,000 – SSP 1,200,000

Vacancies: 1

Company Overview

Jumia Malawi is a leading force in the digital transformation of the African retail landscape. As part of a larger pan-African ecosystem, we are dedicated to providing access to a wide range of products and services through our cutting-edge online platform. We bridge the gap between local vendors and consumers, fostering economic growth through digital inclusion. Our mission is to empower small and medium-sized enterprises by providing them with a robust platform to reach customers across the nation. By leveraging advanced logistics and secure payment gateways, we ensure that shopping is seamless, reliable, and efficient for everyone. We are constantly looking for talented individuals to join our mission of revolutionizing commerce in the region. If you are looking for career opportunities in Malawi, Jumia offers a dynamic and fast-paced environment where innovation is at the heart of everything we do.

Job Overview

The E-commerce Marketplace Manager will be responsible for overseeing the growth and operational efficiency of our online marketplace in the Northern Region. This role is critical in ensuring that our vendor ecosystem is healthy, our product assortment is diverse, and our customer experience is world-class. You will manage vendor relationships, analyze market trends, and implement strategies to increase Gross Merchandise Value (GMV). This is a high-impact role that requires a blend of strategic thinking and hands-on operational management. As we continue to expand our footprint, this position offers significant professional growth. For more information on local employment, visit https://malawijobsearch.com.

Key Responsibilities

• Develop and execute strategic plans to increase the number of active sellers on the platform.
• Monitor marketplace performance metrics including seller ratings, delivery times, and return rates.
• Collaborate with the logistics team to ensure timely delivery of orders to customers.
• Identify new product categories and trending items to expand the marketplace assortment.
• Conduct regular training sessions for vendors to improve their digital storefront management.
• Analyze consumer behavior data to optimize promotional campaigns and seasonal sales events.

Required Skills

• Advanced proficiency in data analysis and e-commerce metrics.
• Strong negotiation and relationship management skills.
• Deep understanding of digital marketing and SEO principles.
• Excellent project management and organizational abilities.
• Ability to work in a fast-paced, high-pressure environment.

Education

A minimum of a Bachelor’s degree in Business Administration, Marketing, Logistics, or a related field is required. Professional certifications in Digital Marketing or Supply Chain Management will be an added advantage.

Experience

Candidates must possess at least 5 years of experience in e-commerce management, retail operations, or digital marketplace development. Proven track record of managing vendor networks and driving online sales growth is essential.

Salary

The monthly salary for this position ranges from SSP 850,000 to SSP 1,200,000, depending on experience and performance metrics.

Benefits

• Competitive monthly salary and performance-based bonuses.
• Comprehensive health insurance coverage.
• Professional development and continuous learning opportunities.
• Employee discounts on various platform products.

Training

New hires will undergo an intensive onboarding program covering our proprietary vendor management software and logistics tracking systems. We also provide ongoing training in digital analytics and strategic leadership. For more job vacancies in the region, check https://somaliajobsearch.com/.

Working Environment

The working environment is energetic, collaborative, and highly digital. You will work closely with cross-functional teams including logistics, customer service, and marketing. While the role is based in Mzuzu, you will interact with stakeholders across the country and the wider African continent.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. Please ensure all documents are in PDF format. For more information on hiring in Malawi, please visit https://namibiajobsearch.com/.

Equal Opportunity Statement

Jumia Malawi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or disability. We encourage all qualified applicants to apply for this job vacancy in Malawi.