Senior E-commerce Marketplace Manager Job Vacancy in Lilongwe, Malawi – Retail & Digital Commerce

Job Description

Position: Senior E-commerce Marketplace Manager

Company: Jumia Malawi

Location: Lilongwe, Malawi

Experience: 5-7 years

Education: Bachelor’s Degree in Business Administration, Marketing, or related field

Employment Type: Full-time

Industry: Retail & Digital Commerce

Department: Operations & Sales

Salary: 850,000 – 1,200,000 SSP

Vacancies: 1

Company Overview

Jumia Malawi is a leading force in the digital transformation of the African retail landscape. As a pioneer in the e-commerce sector, we connect millions of consumers with thousands of sellers through a seamless, technology-driven marketplace. Our mission is to empower local entrepreneurs and provide convenient shopping experiences for the modern Malawian consumer. By leveraging cutting-edge logistics and digital payment solutions, we are redefining how trade happens in the region. We are constantly seeking talented individuals to join our growing team and help us drive innovation across the continent. If you are looking for career opportunities in Malawi within a fast-paced, tech-centric environment, Jumia is the place for you.

Job Overview

The Senior E-commerce Marketplace Manager will play a pivotal role in scaling our vendor ecosystem and optimizing the buyer journey. This role is responsible for managing the lifecycle of third-party sellers, from onboarding to performance management, ensuring that our marketplace remains diverse, high-quality, and highly competitive. You will analyze market trends, manage category growth, and implement strategies that drive Gross Merchandise Value (GMV). This is a high-impact role that requires a blend of analytical rigor and creative marketing strategy. For those seeking employment in Malawi, this position offers a unique chance to lead digital commerce initiatives at scale. Explore more details at https://malawijobsearch.com.

Key Responsibilities

• Develop and execute strategic plans to increase the number of active and high-performing sellers on the platform.
• Monitor marketplace health through key performance indicators such as order fulfillment rates and customer return rates.
• Collaborate with the marketing team to design promotional campaigns that drive traffic and conversion.
• Conduct regular business reviews with top-tier vendors to ensure compliance with platform standards.
• Identify gaps in the product assortment and recruit new sellers to fill these niches.
• Analyze consumer behavior data to optimize product placement and search visibility.

Required Skills

• Advanced proficiency in data analytics and Excel for interpreting complex sales datasets.
• Strong negotiation skills for vendor acquisition and contract management.
• Deep understanding of digital marketing funnels and e-commerce conversion metrics.
• Excellent communication skills for stakeholder management and team leadership.
• Ability to work in a high-pressure, rapidly changing environment.

Education

A minimum of a Bachelor’s degree in Business Administration, Marketing, Economics, or a related quantitative field is required. An MBA or advanced certification in Digital Marketing is highly preferred.

Experience

Candidates must possess at least 5 years of experience in e-commerce management, marketplace operations, or digital retail. Proven experience in managing large-scale vendor networks and driving revenue growth through data-driven decisions is essential. We are looking for professionals who understand the nuances of the African digital economy. For more international insights, visit https://southafricajobsearch.com/job-vacancy-in-south-africa/.

Salary

The monthly salary for this position ranges from 850,000 SSP to 1,200,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Performance-based annual bonuses.
• Comprehensive health insurance coverage.
• Professional development and certification subsidies.
• Flexible working arrangements.
• Employee discount programs on platform products.

Training

• Intensive onboarding on Jumia’s proprietary logistics and vendor management software.
• Advanced digital commerce leadership workshops.
• Continuous training on data analytics and consumer psychology.

Working Environment

You will work in a vibrant, collaborative office environment in the heart of Lilongwe. Our culture is built on agility, data-driven decision-making, and a passion for solving complex logistical challenges. While the role is primarily office-based, there may be occasional travel to regional distribution centers. We pride ourselves on being a hub for innovation and hiring in Malawi. For more global job trends, check https://tunisiajobsearch.com/job-vacancy-tunisia/.

Application Process

Interested candidates should submit their CV and a cover letter detailing their experience in marketplace management. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for the interview stage. This is a significant job vacancy in Malawi for those ready to lead the digital revolution.

Equal Opportunity Statement

Jumia Malawi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or disability.