Automotive Service Manager Job Vacancy in Nsanje, Malawi – Automotive

Job Description

Position: Automotive Service Manager

Company: Toyota Malawi

Location: Nsanje, Malawi

Experience: 5+ years in automotive service management

Education: Diploma in Automotive Engineering or related field

Employment Type: Full-time

Industry: Automotive

Department: Service Operations

Salary: SSP 1,200,000 – 2,000,000 per annum

Vacancies:1

Company Overview

Toyota Malawi, a subsidiary of the globally recognised Toyota Motor Corporation, has been delivering reliable vehicles and exceptional after‑sales service across Malawi for over two decades. With a strong commitment to quality, sustainability and community development, Toyota Malawi operates state‑of‑the‑art service centres, a robust parts distribution network and a dedicated sales force that supports both urban and rural customers. The company’s presence in Nsanje marks a strategic expansion to serve the southern region, providing local employment and contributing to the economic growth of the community. As a leading player in the automotive sector, Toyota Malawi continuously invests in technology, training and customer satisfaction, making it an attractive employer for professionals seeking long‑term career growth in Malawi Jobs.

Job Overview

The Automotive Service Manager will lead the Service Operations department at the Nsanje service centre, overseeing daily workshop activities, ensuring high standards of vehicle maintenance, and driving customer satisfaction. This role is pivotal in aligning service processes with Toyota’s global best practices while adapting to local market needs. The manager will collaborate closely with parts, sales and finance teams to optimise workflow, manage budgets, and implement continuous improvement initiatives. Candidates will have the opportunity to work in a dynamic environment that values innovation, safety and excellence, contributing to the broader goal of enhancing mobility solutions in Malawi. For more information about Toyota Malawi, visit https://malawijobsearch.com/.

Key Responsibilities

• Supervise and coordinate all service technicians, ensuring adherence to Toyota service standards and safety protocols.
• Develop and implement efficient workshop schedules, managing workload to maximise productivity and minimise vehicle turnaround time.
• Monitor parts inventory, coordinate with the parts department, and ensure timely availability of genuine Toyota components.
• Handle customer inquiries and complaints, delivering prompt resolutions and maintaining high levels of customer satisfaction.
• Prepare and manage the service centre budget, controlling costs while achieving revenue targets.
• Analyse service performance metrics, generate reports, and propose corrective actions for continuous improvement.
• Ensure compliance with local regulations, environmental standards and occupational health and safety requirements.
• Lead recruitment, training and performance appraisal of service staff.
• Promote Toyota’s service promotions, warranty programmes and after‑sales initiatives to increase market share.
• Collaborate with senior management on strategic planning and expansion projects within the region.

Required Skills

• Strong leadership and team‑building abilities with a focus on motivating technical staff.
• In‑depth knowledge of automotive diagnostics, repair procedures and Toyota-specific technologies.
• Excellent communication and interpersonal skills for effective customer interaction.
• Proficiency in workshop management software and Microsoft Office Suite.
• Analytical mindset with the capability to interpret service data and financial reports.
• Problem‑solving orientation and ability to make decisions under pressure.
• Commitment to safety standards and continuous improvement methodologies.

Education

A Diploma or higher qualification in Automotive Engineering, Mechanical Engineering or a related technical field is required. Additional certifications from Toyota Technical Training Institutes or equivalent automotive programmes are highly desirable.

Experience

Applicants must possess a minimum of five years of progressive experience in automotive service management, preferably within a multi‑brand dealership or a high‑volume service centre. Experience in the Malawian automotive market or similar emerging markets will be considered an advantage.

Salary

The compensation package ranges from SSP 1,200,000 to SSP 2,000,000 per annum, commensurate with experience and qualifications. The package includes performance‑based incentives, health insurance, pension contributions and other statutory benefits.

Benefits

• Comprehensive health and medical coverage for employee and dependents.
• Pension scheme aligned with Malawi’s social security regulations.
• Annual performance bonus tied to service centre profitability.
• Company‑provided vehicle for official duties.
• Employee discount on Toyota vehicles and parts.
• Paid annual leave and public holidays.

Training

• Access to Toyota Global Technical Training Academy courses.
• Continuous on‑the‑job coaching and mentorship programmes.
• Leadership development workshops and management certifications.
• Safety and compliance training aligned with local regulations.

Working Environment

The Nsanje service centre offers a modern, well‑equipped workshop environment with advanced diagnostic tools, a clean parts inventory system and a supportive team culture. Employees benefit from a collaborative atmosphere that encourages knowledge sharing, innovation and a strong focus on customer service excellence. The role involves occasional travel within the southern region for audits, training sessions and customer outreach programmes.

Application Process

Interested candidates should submit an online application through the Toyota Malawi careers portal, attaching an up‑to‑date CV and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a competency‑based interview followed by a technical assessment.

Equal Opportunity Statement

Toyota Malawi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected and given the chance to thrive regardless of gender, race, religion or background.