E-commerce Operations Manager Job Vacancy in Lilongwe, Malawi – E-commerce & Retail

Job Description

Position: E-commerce Operations Manager

Company: Jumia Malawi

Location: Lilongwe, Malawi

Experience: 5+ years in e-commerce operations or logistics

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: E-commerce & Retail

Department: Operations

Salary: SSP 1,200,000 – SSP 1,800,000 per annum

Vacancies:1

Company Overview

Jumia Malawi is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and household goods. As part of the broader Jumia Group, which operates across Africa, the company is committed to driving digital commerce growth in Malawi and creating seamless shopping experiences for local customers. With a strong focus on innovation, customer satisfaction, and sustainable business practices, Jumia Malawi plays a pivotal role in expanding e‑commerce opportunities and supporting local entrepreneurs. This dynamic environment offers exciting Malawi Jobs for professionals eager to shape the future of retail in the region.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end operational strategy for Jumia Malawi, ensuring efficient order fulfillment, inventory management, and delivery logistics. Reporting to the Head of Regional Operations, you will collaborate with cross‑functional teams to optimize processes, enhance customer experience, and drive scalability. This role is central to our mission of delivering top‑tier service and will be instrumental in supporting the rapid growth of Jobs in Malawi. For more information about our company culture and values, visit Malawi Job Search.

Key Responsibilities

• Develop and implement operational policies that align with Jumia’s global standards and local market needs.
• Oversee daily order processing, ensuring accuracy, timeliness, and compliance with quality standards.
• Manage relationships with third‑party logistics providers, negotiating contracts and service level agreements.
• Coordinate inventory planning, stock replenishment, and warehouse layout to minimize stock‑outs and excess.
• Lead a team of operations supervisors, warehouse staff, and delivery coordinators, fostering a high‑performance culture.
• Analyze operational metrics, generate reports, and propose data‑driven improvements to boost efficiency.
• Collaborate with the Customer Service department to resolve fulfillment issues and enhance the overall customer journey.
• Ensure compliance with local regulations, health and safety standards, and corporate governance policies.

Required Skills

• Strong leadership and people‑management capabilities.
• Excellent analytical and problem‑solving skills with a data‑centric mindset.
• Proficiency in e‑commerce platforms, ERP systems, and warehouse management software.
• Negotiation and vendor‑management expertise.
• Effective communication skills in English and, preferably, Chichewa.
• Ability to thrive in a fast‑paced, technology‑driven environment.
• Project management experience with a focus on process optimization.
• Commitment to continuous improvement and customer‑centric service.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Advanced certifications such as APICS CPIM, PMP, or equivalent are advantageous and demonstrate a commitment to professional development.

Experience

Applicants should have a minimum of five years of progressive experience in e‑commerce operations, logistics, or supply chain management, preferably within a fast‑growing online retail environment. Experience leading cross‑functional teams and managing third‑party logistics partners is essential.

Salary

The compensation package ranges from SSP 1,200,000 to SSP 1,800,000 annually, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Competitive salary with annual performance bonuses.
• Comprehensive health insurance coverage.
• Retirement savings plan.
• Paid annual leave and public holidays.
• Employee discount on Jumia marketplace purchases.
• Professional development allowance.

Training

• Onboarding program covering Jumia’s systems, policies, and culture.
• Continuous learning opportunities through workshops, webinars, and certifications.
• Leadership development tracks for high‑potential employees.
• Access to industry conferences and networking events.
• Mentorship programs pairing new hires with senior leaders.

Working Environment

Jumia Malawi offers a collaborative, inclusive, and technology‑focused workplace located in the heart of Lilongwe’s business district. Employees benefit from modern office facilities, flexible working arrangements, and a culture that values innovation, diversity, and work‑life balance. As part of a global organization, staff enjoy exposure to international best practices and the chance to contribute to a leading e‑commerce platform.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Jumia Malawi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that values your unique perspective and drives meaningful impact across Malawi.