Job Description

Digital Banking Operations Manager – Malawi

Company: National Bank of Malawi plc

Location: Lilongwe, Malawi

Employment Type: Full-Time

Industry: Banking & Financial Services

Department: Digital Banking & Operations

Reporting To: Head of Retail Banking

Company Overview

National Bank of Malawi plc is one of Malawi’s leading commercial banks, providing innovative banking, digital financial services, and customer-focused solutions across the country. The bank is expanding its digital transformation initiatives and seeks an experienced Digital Banking Operations Manager to oversee digital channels, transaction processing, operational efficiency, and customer experience improvement programs.

This opportunity is ideal for professionals seeking jobs in Malawi within the banking and financial services sector.

Position Summary

The Digital Banking Operations Manager will be responsible for managing internet banking platforms, mobile banking services, payment systems, digital product performance, transaction monitoring, customer service operations, and process improvement initiatives.

Candidates interested in job openings in Malawi and senior banking operations careers are encouraged to apply.

Key Responsibilities

• Manage daily digital banking operations.
• Oversee mobile banking and internet banking platforms.
• Monitor electronic transaction processing activities.
• Ensure uninterrupted availability of digital banking services.
• Coordinate system enhancements and technology upgrades.
• Lead digital customer experience initiatives.
• Manage operational risks and compliance requirements.
• Analyze transaction trends and customer usage data.
• Collaborate with IT, risk, and retail banking teams.
• Develop operational performance reports and dashboards.
• Drive automation and process optimization projects.
• Supervise digital banking support teams.
• Monitor fraud prevention controls and operational safeguards.
• Support new product launches and service improvements.
• Ensure regulatory compliance and operational excellence.

Professionals exploring vacancies in Malawi within banking technology and digital finance will find significant career growth opportunities.

Educational Requirements

• Bachelor’s Degree in Banking, Finance, Information Technology, Business Administration, Economics, or related discipline.
• Master’s Degree will be considered an added advantage.
• Professional certifications in banking operations, digital finance, or project management are preferred.

Experience Requirements

• Minimum 5–8 years of banking or financial services experience.
• At least 3 years in digital banking operations or financial technology management.
• Experience managing electronic payment systems.
• Strong understanding of banking compliance frameworks.
• Experience leading operational improvement initiatives.

Candidates seeking jobs in Lilongwe and financial services leadership opportunities are encouraged to apply.

Core Competencies

• Digital Banking Operations
• Mobile Banking Platforms
• Internet Banking Systems
• Payment Processing
• Operational Risk Management
• Banking Compliance
• Customer Experience Management
• Financial Technology
• Process Improvement
• Data Analytics
• Business Reporting
• Fraud Prevention
• Project Management
• Team Leadership
• Strategic Planning

Compensation & Benefits

Monthly Salary: MWK 5,500,000 – MWK 8,800,000

Benefits Include:

• Annual performance bonus
• Medical insurance
• Pension scheme
• Housing allowance
• Professional membership support
• Paid annual leave
• Staff banking benefits
• Training and development sponsorship

Training & Professional Development

The successful candidate will receive:

• Advanced digital banking certification programs
• Leadership development training
• Regulatory compliance workshops
• Financial technology training
• Risk management certification support
• Digital transformation seminars

Professionals seeking hiring in Malawi opportunities within modern banking environments are strongly encouraged to apply.

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Why Join National Bank of Malawi plc?

• Work with one of Malawi’s most established banking institutions.
• Participate in digital transformation initiatives.
• Access continuous professional development opportunities.
• Competitive compensation and benefits package.
• Long-term career progression within the financial sector.

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Regional Career Resources

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Professionals involved in recruit in Malawi, workforce planning, and strategic talent management can gain valuable regional insights.

Application Requirements

Interested applicants should submit:

• Updated CV/Resume
• Cover Letter
• Academic Certificates
• Professional Certifications
• Contactable References

Applicants searching for jobs in Malawi, vacancies in Lilongwe, job openings in Malawi, post a job in Malawi, recruitment in Malawi, hiring in Malawi, job portal in Malawi, job posting in Malawi, position jobs in Malawi, and senior banking management careers are encouraged to apply.

Applications will be reviewed on a rolling basis until the position is filled.