Job Description

Field Technician Job at Skyband Corporation Limited

Join Malawi’s Leading ICT and Connectivity Services Provider

Company Overview

Skyband Corporation Limited is one of Malawi’s leading internet service providers, delivering broadband, VSAT, fiber connectivity, enterprise ICT solutions, managed services, and network infrastructure support across the country. Established in Malawi and serving businesses, government institutions, NGOs, and residential customers, Skyband has developed a reputation for technical excellence, innovation, and reliable connectivity solutions.

As part of its continued network expansion and customer service improvement strategy, Skyband Corporation Limited is seeking a qualified and motivated Field Technician to support installation, maintenance, troubleshooting, and technical support operations throughout Malawi.

This opportunity is ideal for candidates seeking long-term careers in telecommunications, networking, ICT infrastructure, technical services, and field engineering.

Position Details

Job Title: Field Technician

Location: Lilongwe, Malawi

Employment Type: Full-Time

Industry: Telecommunications, ICT, Internet Services

Department: Technical Operations

Reports To: Technical Support Supervisor

Salary Range: MWK 1,200,000 – MWK 2,100,000 per month

Contract Type: Permanent

Vacancies: Multiple Positions Available

Working Schedule: Monday to Friday with occasional emergency call-outs and weekend assignments

Position Summary

The Field Technician will be responsible for installing, maintaining, inspecting, repairing, upgrading, and troubleshooting telecommunications and network infrastructure equipment at customer sites, company facilities, and network locations.

The successful candidate will work directly with customers, technical teams, network engineers, and project coordinators to ensure optimal performance of communication systems and service delivery standards.

Professionals searching for jobs in Malawi within the ICT and telecommunications sector will find this position highly rewarding due to its combination of technical fieldwork, customer engagement, and career advancement opportunities.

Primary Responsibilities

Installation Services

• Install wireless communication equipment.
• Deploy fiber optic infrastructure.
• Configure customer-premises equipment.
• Install routers, switches, antennas, and communication devices.
• Conduct equipment testing and commissioning.
• Ensure installations comply with company standards.

Maintenance Activities

• Perform scheduled preventive maintenance.
• Inspect network infrastructure regularly.
• Replace faulty components.
• Upgrade hardware and communication systems.
• Monitor equipment performance.
• Maintain technical service records.

Troubleshooting and Repairs

• Diagnose network connectivity issues.
• Resolve hardware malfunctions.
• Repair communication equipment.
• Escalate complex technical problems when necessary.
• Analyze fault reports and service requests.
• Restore service within defined service-level agreements.

Customer Support

• Provide on-site technical assistance.
• Educate customers on equipment usage.
• Explain maintenance procedures.
• Address customer technical concerns professionally.
• Ensure high customer satisfaction levels.

Documentation and Reporting

• Complete service reports.
• Maintain installation records.
• Document maintenance activities.
• Prepare fault analysis reports.
• Update asset management databases.
• Record equipment inventory usage.

Education Requirements

Applicants should possess:

• Diploma in Telecommunications Engineering, Information Technology, Electronics Engineering, Network Engineering, Computer Science, or related technical field.

Candidates holding advanced certifications will have an added advantage.

Preferred certifications include:

• Cisco CCNA
• Fiber Optic Technician Certification
• CompTIA Network+
• Wireless Network Certifications
• ICT Infrastructure Training

Individuals interested in vacancies in Malawi within technical industries are encouraged to apply.

Experience Requirements

• Minimum 2 years of technical field service experience.
• Experience working with telecommunications infrastructure preferred.
• Experience supporting enterprise ICT systems is advantageous.
• Experience in network installation and troubleshooting.
• Familiarity with field maintenance operations.

Recent graduates with exceptional technical skills and internship experience may also be considered.

Technical Skills Required

The ideal candidate should demonstrate expertise in:

• Network troubleshooting
• Fiber optic installation
• Wireless communications
• Router configuration
• Switch configuration
• Equipment diagnostics
• Technical documentation
• Structured cabling
• Network monitoring
• Customer support systems
• Preventive maintenance
• ICT infrastructure management

Professionals exploring job openings in Malawi frequently seek positions that offer exposure to advanced technologies and practical engineering experience.

Personal Competencies

Successful candidates should possess:

• Strong analytical thinking
• Problem-solving abilities
• Excellent communication skills
• Customer service orientation
• Time management capabilities
• Teamwork and collaboration
• Adaptability
• Professional integrity
• Attention to detail
• Ability to work independently

Key Performance Indicators

Performance will be evaluated based on:

• Installation completion rates
• Service restoration times
• Customer satisfaction scores
• Technical accuracy
• Equipment uptime levels
• Compliance with safety standards
• Quality of documentation
• Operational efficiency

Salary and Benefits

Employees will receive:

• Competitive monthly salary
• Performance bonuses
• Medical insurance support
• Annual leave entitlement
• Professional certification sponsorship
• Mobile communication allowance
• Field travel allowance
• Pension contributions where applicable
• Employee wellness programs
• Technical training opportunities

Candidates searching for job in Malawi opportunities often prioritize employers that invest in employee development and technical advancement.

Training and Professional Development

Skyband Corporation Limited places strong emphasis on employee growth and technical excellence.

Training programs include:

Technical Training

• Network infrastructure management
• Fiber optic deployment
• Wireless communications systems
• Equipment diagnostics
• Preventive maintenance procedures

Safety Training

• Electrical safety awareness
• Working-at-height procedures
• Site safety management
• Emergency response protocols

Professional Development

• Customer service excellence
• Technical reporting
• Project coordination
• Communication skills enhancement

Employees interested in recruitment in Malawi opportunities that provide continuous learning will find substantial development resources within the organization.

Career Progression Opportunities

High-performing employees may advance into roles such as:

• Senior Field Technician
• Network Support Specialist
• Technical Operations Coordinator
• ICT Infrastructure Officer
• Network Engineer
• Systems Engineer
• Technical Supervisor
• Regional Technical Manager

The company’s commitment to talent development makes it attractive to professionals seeking long-term hiring in Malawi opportunities.

Working Environment

Field Technicians operate within diverse environments including:

• Customer premises
• Corporate offices
• Data centers
• Telecommunications towers
• Network stations
• Government facilities
• Educational institutions
• Industrial sites

Travel may be required throughout Malawi including opportunities related to jobs in Lilongwe, Blantyre, Mzuzu, Zomba, Kasungu, and other operational regions.

Why Work for Skyband Corporation Limited?

Skyband continues to play an important role in Malawi’s digital transformation by expanding access to reliable internet connectivity and ICT services. Employees gain exposure to cutting-edge communication technologies while contributing to national infrastructure development.

Professionals interested in job portal in Malawi opportunities frequently seek organizations with strong reputations, technical innovation, and stable growth prospects.

For broader employment opportunities and labor market insights, candidates may visit:

https://malawijobsearch.com/

Individuals interested in regional employment information may also explore:

https://mozambiquejobsearch.com/

Professionals researching opportunities across Southern Africa can benefit from resources available at:

https://zimbabwejobsearch.com/

Additional international career information may be accessed through:

https://eritreajobsearch.com/

Application Requirements

Applicants should submit:

• Updated Curriculum Vitae (CV)
• Cover Letter
• Academic Certificates
• Professional Certifications
• National Identification Document
• Technical Training Records
• Employment References

Equal Employment Opportunity

Skyband Corporation Limited is committed to providing equal employment opportunities to qualified candidates regardless of gender, background, disability status, or personal circumstances. Recruitment decisions are based solely on qualifications, experience, competencies, and organizational requirements.

Candidates searching for jobs in Malawi, vacancies in Lilongwe, jobs in Blantyre, job posting in Malawi, post a job in Malawi, recruit in Malawi, hire in Malawi, jobs in Mzuzu, recruitment in Malawi, job portal in Malawi, technical jobs in Malawi, telecommunications jobs in Malawi, network engineer jobs in Malawi, ICT jobs in Malawi, field service jobs in Malawi, and job openings in Malawi are encouraged to submit applications for consideration.

Application Deadline

Applications will be reviewed on a rolling basis until all vacancies have been filled.

Join Skyband Corporation Limited and contribute to building Malawi’s digital future through reliable connectivity, technical excellence, and innovative telecommunications solutions.