Hospitality Operations Manager Job Vacancy in Mzuzu, Malawi – Tourism & Hospitality

Job Description

Position: Hospitality Operations Manager

Company: Radisson Blu Hotel Malawi

Location: Mzuzu, Malawi

Experience: 5-7 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Operations

Salary: 850,000 SSP – 1,200,000 SSP

Vacancies: 1

Company Overview

Radisson Blu Hotel Malawi is a premier destination for luxury travelers and business professionals seeking world-class service in the heart of Northern Malawi. As part of a globally recognized hospitality brand, we pride ourselves on delivering exceptional guest experiences through meticulous attention to detail and high-standard service protocols. Our establishment serves as a hub for international tourism, providing high-end accommodation, fine dining, and sophisticated meeting spaces. We are committed to excellence, sustainability, and creating a welcoming atmosphere for every guest who walks through our doors. As we continue to expand our footprint, we are looking for dedicated professionals to join our growing team and help us maintain our reputation as a leader in the regional hospitality sector.

Job Overview

We are seeking a highly organized and charismatic Hospitality Operations Manager to oversee the daily activities of our hotel. This critical role ensures that all departments—from front desk and housekeeping to food and beverage—work in perfect harmony to provide a seamless guest experience. The successful candidate will be responsible for maintaining the highest standards of service, managing operational budgets, and leading a diverse team of staff members. This is a premier career opportunity in Malawi for a leader who thrives in a fast-paced, luxury environment. You will play a pivotal role in driving guest satisfaction and ensuring the operational efficiency of our facility. For more information on local career trends, visit https://malawijobsearch.com.

Key Responsibilities

• Oversee daily hotel operations to ensure maximum guest satisfaction and service quality.
• Manage departmental budgets and implement cost-control measures without compromising service standards.
• Lead, mentor, and train staff across various departments to ensure adherence to brand standards.
• Coordinate with the maintenance and housekeeping teams to ensure facility upkeep and cleanliness.
• Monitor guest feedback and implement corrective actions to improve service delivery.
• Ensure compliance with all local health, safety, and licensing regulations.

Required Skills

• Advanced leadership and team management capabilities.
• Exceptional communication and interpersonal skills in English and local languages.
• Strong financial acumen and experience in budgetary management.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Problem-solving skills with a focus on guest-centric solutions.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in hospitality management are highly desirable.

Experience

Candidates must possess a minimum of 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role within a luxury or upscale hotel setting. Proven experience in managing large teams and complex operational workflows is essential.

Salary

The monthly salary for this position ranges from 850,000 SSP to 1,200,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Comprehensive health insurance coverage.
• Performance-based annual bonuses.
• Duty meals and accommodation allowances.
• Paid annual leave and sick leave.

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Training

• Continuous professional development programs.
• Brand-specific service excellence training.
• Leadership and management workshops.

Working Environment

The working environment is dynamic, professional, and high-energy. You will be expected to be present on the floor during peak hours to interact with guests and support staff. While the role is primarily based in Mzuzu, it requires flexibility to handle various operational challenges as they arise.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. This job vacancy in Malawi is open to qualified individuals who meet the specified criteria. Please ensure all documentation is submitted through our official recruitment portal. For more job opportunities across the continent, visit https://eswatinijobsearch.com/.

Equal Opportunity Statement

Radisson Blu Hotel Malawi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs, without regard to race, religion, color, national origin, gender, sexual orientation, age, or disability status. We are actively hiring in Malawi to build a diverse and talented workforce.