Insurance Claims Analyst Job Vacancy in Blantyre, Malawi – Insurance

Job Description

Position:Insurance Claims Analyst

Company:Old Mutual Malawi

Location:Blantyre, Malawi

Experience:2-4 years of experience in insurance claims handling

Education:Bachelor’s degree in Finance, Business Administration, or related field

Employment Type:Full-time

Industry:Insurance

Department:Claims Management

Salary:SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Old Mutual Malawi is a leading provider of insurance and financial services in the country, part of the globally recognised Old Mutual Group. With a strong commitment to customer centricity, innovation and community development, the company has built a reputation for delivering reliable protection solutions to individuals and businesses across Malawi. As a key player in the insurance sector, Old Mutual Malawi offers a diverse portfolio that includes life, health, motor, property and commercial insurance products. The organisation prides itself on fostering a culture of integrity, professional growth and inclusive employment, making it an attractive destination for talent seeking long‑term career pathways. The company’s strategic focus on digital transformation and data‑driven decision making creates a dynamic environment where employees can contribute to shaping the future of insurance in Malawi. This role contributes directly to the company’s mission of providing exceptional claims service, reinforcing trust and confidence among policyholders.

Job Overview

The Insurance Claims Analyst will be responsible for evaluating, processing and managing insurance claims in accordance with company policies, regulatory requirements and best industry practices. This position plays a pivotal role in ensuring timely and accurate settlement of claims, enhancing customer satisfaction and supporting the financial health of Old Mutual Malawi. The analyst will collaborate closely with underwriters, adjusters, legal advisors and external service providers to investigate claim details, verify documentation, and recommend appropriate resolutions. By leveraging analytical skills and a strong understanding of insurance principles, the successful candidate will help drive operational efficiency and uphold the company’s reputation for excellence. For more information about the company and its values, visit the main website https://malawijobsearch.com. Additional resources about regional career opportunities can be found at https://www.liberiajobsearch.com/.

Key Responsibilities

• Review and assess incoming insurance claims for completeness, accuracy and compliance with policy terms.
• Conduct thorough investigations, including gathering statements, medical reports, police reports and other relevant documentation.
• Analyze claim data using internal systems and external databases to determine liability and appropriate settlement amounts.
• Communicate claim decisions clearly and professionally to policyholders, brokers and internal stakeholders.
• Coordinate with external adjusters, legal counsel and service providers to facilitate claim resolution.
• Maintain detailed records of claim investigations, decisions and payments in the company’s claims management system.
• Identify trends and potential fraud indicators, escalating suspicious cases to the Fraud Prevention Unit.
• Support the development and continuous improvement of claims handling procedures and policies.
• Participate in regular training sessions and industry seminars to stay updated on regulatory changes and best practices.
• Contribute to the achievement of departmental KPIs, including turnaround time, accuracy rate and customer satisfaction scores.

Required Skills

• Strong analytical and problem‑solving abilities with keen attention to detail.
• Excellent written and verbal communication skills, capable of explaining complex information clearly.
• Proficiency in claims management software and Microsoft Office Suite, especially Excel.
• Ability to work independently and as part of a collaborative team.
• Sound knowledge of insurance principles, policy wording and regulatory environment in Malawi.
• Customer‑focused mindset with a commitment to delivering high‑quality service.
• Effective time management and ability to prioritize multiple claims simultaneously.
• Integrity and ethical judgment when handling confidential information.

Education

A Bachelor’s degree in Finance, Business Administration, Risk Management, Law or a related discipline is required. Professional certifications such as Chartered Insurance Institute (CII) qualifications are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of hands‑on experience in insurance claims processing, preferably within the life, health or motor insurance lines. Experience with digital claims platforms and exposure to regulatory compliance in Malawi will be considered a strong asset.

Salary

The position offers a competitive salary range of SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and annual salary reviews are part of the compensation package.

Benefits

• Comprehensive health and life insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave and public holidays in line with Malawian labour law.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering company policies, claims systems and regulatory frameworks.
• Continuous learning opportunities through workshops, webinars and industry conferences.
• Mentorship from senior claims managers to accelerate skill development.

Working Environment

Old Mutual Malawi provides a modern office environment in the heart of Blantyre’s business district, equipped with state‑of‑the‑art technology and collaborative workspaces. The company promotes a flexible work culture, encouraging a healthy work‑life balance while maintaining high standards of service delivery. Employees benefit from a supportive leadership team that values diversity, inclusion and employee well‑being.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the company’s careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for an initial interview followed by a technical assessment.

Equal Opportunity Statement

Old Mutual Malawi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.