Senior E-commerce Logistics Coordinator Job Vacancy in Lilongwe, Malawi – Retail & Digital Commerce

Job Description

Position: Senior E-commerce Logistics Coordinator

Company: Amazon Malawi

Location: Lilongwe, Malawi

Experience: 5-7 years

Education: Bachelor’s Degree in Logistics, Supply Chain Management, or Business Administration

Employment Type: Full-time

Industry: Retail & Digital Commerce

Department: Operations & Fulfillment

Salary: 850,000 SSP – 1,200,000 SSP

Vacancies: 1

Company Overview

Amazon Malawi is a leading force in the digital transformation of the retail landscape within the region. As a global leader in e-commerce, our local operations focus on bridging the gap between digital marketplaces and physical fulfillment. We are committed to revolutionizing how consumers access goods by building a robust, technology-driven logistics network that ensures speed, reliability, and efficiency. Our mission is to be the world’s most customer-centric company, providing unparalleled convenience to the people of Malawi and beyond. By leveraging cutting-edge automation and data-driven insights, we are setting new standards for the retail sector.

As part of our growing footprint, we offer diverse career opportunities in Malawi for professionals who are passionate about innovation and operational excellence. We pride ourselves on a culture of ownership, where every team member is empowered to solve complex problems and drive meaningful change in the supply chain ecosystem. Whether you are looking for employment in Malawi or seeking to join a global leader, Amazon Malawi provides the platform to excel.

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Job Overview

The Senior E-commerce Logistics Coordinator will play a pivotal role in managing the end-to-end fulfillment process for our growing online marketplace. This position is critical in ensuring that customer orders are processed, packed, and dispatched with maximum efficiency and minimal error. You will be responsible for coordinating with various stakeholders, including third-party delivery partners, warehouse staff, and procurement teams, to maintain a seamless flow of goods. This role requires a strategic thinker who can navigate the complexities of last-mile delivery and inventory management in a fast-paced digital environment.

This job vacancy in Malawi is designed for a professional who understands the nuances of e-commerce logistics, from real-time tracking to inventory optimization. You will be tasked with analyzing logistics data to identify bottlenecks and implement corrective actions that improve delivery timelines. As we continue to scale our operations, your expertise will be vital in designing scalable logistics models that can adapt to fluctuating market demands.

Key Responsibilities

• Oversee daily fulfillment operations to ensure all customer orders meet strict delivery timelines.
• Coordinate with local courier services and third-party logistics providers to optimize last-mile delivery routes.
• Monitor inventory levels across multiple fulfillment centers to prevent stockouts or overstocking.
• Analyze logistics performance metrics (KPIs) to identify areas for process improvement and cost reduction.
• Manage relationships with vendors and transport partners to ensure service level agreements (SLAs) are met.
• Implement and supervise advanced tracking systems to provide real-time visibility to customers.
• Collaborate with the technology team to integrate new warehouse management software.

Required Skills

• Advanced proficiency in Warehouse Management Systems (WMS) and ERP software.
• Strong analytical skills with the ability to interpret complex logistics data and trends.
• Exceptional organizational skills and the ability to manage multiple high-priority tasks simultaneously.
• Excellent communication and negotiation skills for managing vendor relationships.
• Deep understanding of e-commerce fulfillment models and last-mile delivery challenges.
• Proficiency in Microsoft Excel and data visualization tools.

Education

A minimum of a Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field is required. Professional certifications such as CSCP (Certified Supply Chain Professional) or CPIM (Certified in Planning and Inventory Management) will be highly regarded.

Experience

Candidates must possess at least 5 to 7 years of proven experience in logistics coordination, preferably within the e-commerce or high-volume retail sector. Demonstrated experience in managing large-scale distribution networks and optimizing delivery routes is essential for success in this role.

Salary

The monthly salary for this position ranges from 850,000 SSP to 1,200,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent in the logistics sector.

Benefits

• Comprehensive health and wellness insurance coverage.
• Performance-based annual bonuses and incentives.
• Paid time off and generous leave policies.
• Subsidized meal programs during working hours.
• Employee discount programs on Amazon products.

Training

• Continuous professional development programs in supply chain management.
• Specialized training on advanced warehouse automation technologies.
• Leadership and management training for high-potential employees.

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Working Environment

The working environment is dynamic and fast-paced, requiring a high degree of adaptability. While the role is primarily based in our Lilongwe fulfillment hub, it involves significant coordination with remote teams and field operations. We foster a collaborative atmosphere where data-driven decisions are prioritized and innovation is encouraged at every level.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are looking for individuals who demonstrate a passion for logistics and a commitment to customer service excellence. Please ensure all documentation is accurate and up to date.

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Equal Opportunity Statement

Amazon Malawi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.