Customer Experience Designer Job Vacancy in Mzuzu, Malawi – Retail & Consumer Goods

Customer
Mzuzu
July 23, 2026
Full Time
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Job Description

Position: Customer Experience Designer

Company: PepsiCo Malawi

Location: Mzuzu, Malawi

Experience: 3-5 years

Education: Bachelor’s Degree in Marketing, Psychology, or Business Administration

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Marketing & Customer Relations

Salary: 850,000 SSP – 1,200,000 SSP

Vacancies: 1

Company Overview

PepsiCo Malawi is a leading force in the fast-moving consumer goods sector, dedicated to providing high-quality snacks and beverages to millions of consumers across the region. As part of a global network, we prioritize innovation, sustainability, and consumer-centricity in every product we launch. We are committed to creating a positive impact in the communities where we operate, ensuring that our growth contributes to the economic prosperity of Malawi. Our mission is to drive growth through superior performance and a relentless focus on the consumer experience, making sure every interaction with our brands is memorable and satisfying.

As we expand our footprint in Northern Malawi, we are looking for creative minds to join our growing team. We offer a dynamic environment where talent is nurtured and innovation is celebrated. If you are looking for career opportunities in Malawi with a global leader, PepsiCo is the place for you.

Job Overview

The Customer Experience Designer will play a pivotal role in shaping how consumers interact with our diverse portfolio of brands. This is not a traditional marketing role; it is a multidisciplinary position that combines behavioral psychology, design thinking, and data analytics to map out the entire consumer journey. You will be responsible for identifying pain points in the consumer lifecycle and designing seamless, delightful touchpoints that drive brand loyalty and repeat purchases. This role is essential for our strategic goal of deepening market penetration in the Mzuzu region and beyond.

For more information on available roles, visit https://malawijsearch.com.

Key Responsibilities

  • Map comprehensive consumer journey maps across various retail and digital touchpoints.
  • Conduct qualitative and quantitative research to understand consumer motivations and behaviors.
  • Collaborate with the product development team to ensure packaging and product delivery align with user experience goals.
  • Design and implement feedback loops to capture real-time consumer sentiment.
  • Analyze sales data and consumer trends to identify opportunities for brand engagement.
  • Work closely with the supply chain to ensure product availability matches consumer demand patterns.

Required Skills

  • Advanced proficiency in design thinking methodologies and user journey mapping.
  • Strong analytical skills with the ability to interpret complex consumer data sets.
  • Exceptional communication and storytelling skills to present insights to stakeholders.
  • Creative problem-solving abilities with a focus on human-centric design.
  • Proficiency in digital collaboration tools and customer relationship management (CRM) software.

Education

A minimum of a Bachelor’s degree in Marketing, Consumer Psychology, Business Administration, or a related field is required. Certification in User Experience (UX) design or Design Thinking is highly advantageous.

Experience

Candidates must possess between 3 to 5 years of professional experience in customer experience design, brand management, or marketing research, preferably within the FMCG (Fast-Moving Consumer Goods) sector.

Salary

The monthly salary for this position ranges from 850,000 SSP to 1,200,000 SSP, depending on experience and qualifications.

Benefits

  • Comprehensive health and wellness insurance package.
  • Performance-based annual bonuses.
  • Subsidized meal programs and transport allowances.
  • Access to global professional development resources.

Training

  • Intensive onboarding program on PepsiCo’s global brand standards.
  • Advanced workshops in Design Thinking and Data Analytics.
  • Leadership development training for high-potential employees.

Working Environment

This role is based in our Mzuzu regional office. While the environment is professional and structured, we encourage a collaborative and creative atmosphere. You will work in a hybrid model, combining office-based strategic sessions with field visits to retail outlets to observe consumer behavior firsthand. This role offers significant employment in Malawi for those who thrive in fast-paced, evolving environments.

Explore more job vacancy in Malawi through our partner networks at https://somaliajobsearch.com/.

Application Process

Interested candidates should submit their CV and a cover letter detailing their experience in consumer behavior mapping. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for the interview stage. This is a premier hiring in Malawi opportunity for creative professionals.

For more international career paths, visit https://namibiajobsearch.com/.

Equal Opportunity Statement

PepsiCo Malawi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.

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